سياسة الاستبدال والاسترجاع

1. General Principles The Bright Girl commits to providing high-quality products to ensure customer satisfaction. This policy aims to clarify the customer's rights and the procedures for exchange and return in a clear and simple manner. 2. Return Conditions The customer can request a product return in the following cases: The product has not been used and has been returned in its original condition. The product has a manufacturing defect or damage during shipping. A product different from the order has been delivered. The return request must be submitted within 7 working days from the date of receiving the product. 3. Exchange Conditions The product can be exchanged in the following cases: The product has not been used and the original packaging has been retained. The product has a defect or damage during shipping. A different product from the requested one has been delivered. The exchange request must be submitted within 7 working days from the date of receiving the product. 4. Return or Exchange Steps Contact the customer service team via the "Contact Us" page or the designated email. Provide the order number, product details, and clarify the reason for the return or exchange. After approval, instructions for returning the product will be sent. The product will be inspected upon arrival at the warehouse to ensure it meets the return or exchange conditions. After the request is approved, the product will be exchanged or the amount refunded according to the original payment method. 5. Costs and Shipping The customer bears the shipping costs for return or exchange unless the reason for the return is a defect in the product or an error from the store. In case of an error from the store or damage to the product during shipping, the store bears the full shipping costs. 6. Refunds The paid amount will be refunded using the same payment method the customer used when purchasing. The return process may take between 5 to 10 working days depending on the bank or payment company. 7. Non-Returnable Products Used or opened products such as some cosmetics. Products whose original packaging has been removed or damaged in an abnormal way. Discounted products or special offers according to the conditions specified on the website. 8. Contact Customer Service For any inquiry or issue related to exchange or return, please contact the customer service team via: Email: [email protected] Contact form on the website.